Technical support
How can we help with your scanner?
Describe what is happening and our engineers will help you get back to scanning. The more details you give, the faster we can find a solution.
Try this first
Many issues are solved by installing the latest drivers and Echo Wave II — drivers first, then Echo Wave II.
Include in your request
- Scanner model and serial number
- Driver and Echo Wave II versions
- Windows or Android version
- What you did and what happened
Find answers yourself
User guides and software manuals are on the Manuals page.
Have a general question rather than a problem? Request information
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